You're not the only person with similar views of NTL: http://www.boreme.com/bm/JAN05/a/ntl-customer-letter/jump_fr.htm

me and my fiance decided to take up an account with ntl, but as you little problems and faults started happening well lets just say from practically day one as the modem was installed, but that is one thing im not going to mention as i will be writing a book or two just explaining the problems we have had with these bloodsucking leeches. i understand your veiws hates and dislikes, but why cant anybody do anything about it, why should they be allowed to rip people off , muck us about and then explain to us that there is a 12month contract to which you fall into as soon as your free trail is over, anything to get money out of us and anything to mess peoples lives up. this is also 8-9months down the line and yet im still ringing customer services up trying to get things sorted through-out there mistakes. but obviously someone whos gone through this painful task understands how angry and irritated one gets so i apologise if hardly any of this makes any sense.

NTL, the very sound of it makes me furious. I've put up with their crap service for so long now I thought I had got used to their incometence. As an NTL customer I've encountered most of the previous complaints shown on these pages. I have been reluctant to ditch NTL as my business is internet based and I'm not sure what the hastle of changing all my settings to a new service provider will entail. However the final straw has been changing my direct debit from one bank to another. I (sadly) have three accounts with NTL, which they obviously can't cope with, as when I changed the direct debit details (an easy task I would have thought) I received confirmation in duplicate on all accounts. Well you might think, at least you know its sorted. THINK AGAIN!! Two months and several long boring phone calls later I am still receiving Overdue Balance threatening letters. I can't believe their incompetent arrogance. When I call them and they look me up on their database and say 'Oh yes it should have gone through' and 'for some reason this or that hasn't happened' Give me strength!! No apology, no assurance it won't happen again. OK NTL you win, I give up, I'm going elswhere, which is obviously what you've wanted me to do for the past 9 years. I'm obviously so thick I didn't get the point!! Wish me luck.

NTL did the same to me...they said they had cancelled the bill when I phoned to complain, then carried on sending them...they then threatened me with legal action and I have had to pay the bill! I wrote to them 7 times in total querying the bill without any response, could never get through on the phone, and to add insult to injury they are NOW claiming I STILL haven't paid, despite it showing on my bank statement! PLUS they have registered a default on my credit file and I have been refused credit...they will not accept they have made a mistake and I can't get credit despite never having left a bill unpaid in my life!! DON'T TOUCH NTL THEY ARE CRAP!!!

Don't worry I have not been an NTL customer for over 2years & when I left I paid my bill in full. Yet oday two yrs plus on I got a letter from a debt collection agency for the outstanding balance of £12.24. I rang NTL & they advised me you dont owe anything- but how would you like to pay!! I have just had it cofirmed they are complete fuck wits!!!!

Some years ago, I got a phone line from NTL (Cambridge Cable, as it was) installed in my college room. Two gripes: 1. Somehow they flagged it as a business line, so I kept getting unsolicited calls offering me business services. Grr. 2. The line wasn't correctly set up, so modem calls to my ISP were dropped after about 30 seconds. Telephone support was worse than useless; see <558rgs$7s1@lyra.csx.cam.ac.uk> in cam.misc. It took me posting that message and a senior NTL staffer happening to read it before the problem was resolved. Grr!

Funnily enough, I found this when I was looking for the address of the ntl complaints department so that I can send my most recent leeter of complaint! In a strange way it has cheered me up, but I am also furious that these "customer care" services are treating so many people like complete idiots. After a month of trying to sort out my direct debit with ntl to ensure theres actually some bloody money in my account when they take what I "owe", today I find out they have ignored eveything I've requested, and actually cancelled the direct debit!! Whats more I've just received a letter demanding payment for the outstanding balance! Don't even get me started on the moronic conversations I've had the misfortune to be involved with when I've called them up. At least I'm not alone!

Does NTl's complaints department ever reply/resolve a complaint?? I worote to sevreal letters last year (and also wrote to all the NTL Directors) regarding a complete fiasco with my NTL accounts - which as all NTL's fault. Not one letter of reply have I had to this date!! Now I have more issues with them concerning a broadband service that doesn't work, engineers being sent to my old address, and engineers that haven't a clue of what they're doing!! Will I get a response this time, customer services have assured me that I will but as I've not heard from them in 3 weeks I'm not holding my breath!!!

I ordered 1mb broadband(along with free tv for 6 months) offer from NTL. They never knew (neither did I) that they can not provide the services in the area where I live. The engineers just left the equipment in my house all newly packed after they couldnt get it working. Now I got a bill from NTL and when I tell them to collect the modem and digital box they say that I will have to pay for the whole 12 months even though I may not be getting the services (told to me by representative named Lynsey).

I have been trying for 2 weeks to convince them that I dont get their service (the engineer reports says that but probably customer services guy dont have access to those reports) but they dont listen.

Anyone wants a free modem and digital box? ;-)

i moved in dec 2004 and as i had no problems with ntl have contiued to use them as isp and telephone provider how ever i have been on the phone about once a week trying to get voicemail set up they could not keep a custermer happy if their lives depended on it

I have had a similar experience to all of you. Had NTL for 7 years. Completely crap service. I have to wait 15 minutes (minimum) to speak to anyone. I am moving and an engineer was meant to show up this afternoon to disconnect my service. They decided to change the date themselves to the 25th without telling me claiming the 30 day rule. This company is a shame and does not deserve to go on. Crap, crap, crap. BTW- just cancelled my direct debit to make sure they do not take any more money from me.

Awful awful awful! I have just screamed at one of their advisors because they are so smarmy. One of their started laughing because for the 3rd time I have sat in for 6 hours waiting for them to stand me up! What idiots. I wouldnt mind but ALL of the staff are so rude. Ok they start off all sweet when it comes to the sales side but other than that are absoultely useless. I never thought a company could cause me so much anger! Thank god for sites like this. I have even just emailed WATCHDOG in the hope that they really expose them but i dont think my little email on my own will do anything. ARRRGGGGHHHHH

Interesting site! I found you all when I did a google on 'NTL complaints' to try to get an email address for them, so I can complain, cancel my contract and tell them to piss off!!! (and have a record of it). I just had a fool called 'Dave' call me from NTL saying I had to pay them £41 outstanding immediatly or they would restrict my service. This is funny, cos I've been trying to cancel my service for the past 3 weeks! As of today I've switched my phone back to BT and bought a satalite system. Thankfully i never set up a direct debit with NTL so they will have to whistle for any more money from me.

Now they are so desperate for customers they are adding broadband to peoples phone lines and not telling them! I thought it would be nice to have broadband, so tried to set up an account. I was told I already had it. Called BT to find out what was going on - yes, you have a fully functioning broad band account, no, we can't tell you who with, no, we can't take it away. Even if you disconnect your phone and get another one. Eventually, they refered me to ofcom, who told me it was NTL, just been to the crappy website, no complaint dept, narrow choices about what you can talk to them about, impossible to find complaint number. Result - Wouldn't take NTL as a gift. Might put an enemy on their 'service' as an act of revenge though.

Internet scam: Sales person called to offer a free upgrade to a faster Internet connection at no additional cost. We accepted and got the faster cable connection pretty soon. Ever since then each single bill is now inflated and they simply overcharge us. During one of the frustrating phone calls one of the team leaders not only refused to refund any wrong charges but officially "offered" to "just take off £10 from all future bills" as a personal favour and to close this case, without resolving the actual issue. These guys are fraudsters. From my earlier experience I believe the only way to get things done, apart from stopping your direct debit, is to speak to their people over and over and get promises until one of them materializes. A few years ago I struggled with a wrong phone bill, for more than 9 months...

it's just as crap being an employee. i jumped ship just over 1 yr ago now. even as an ex-employee they still fuck up my tv service. "yes you have the base pack" - no i dont. all i have is cable modem which i recently downgraded as i didnt see any speed difference at all. I think must now be on the "no service" digital tv tariff because i don't get hardly any of the freeview service through the box, no itv 3, no e4, no radio stations (all supposedly free regardless of service level) NTL are shit as employers. if a person working for them tries to help a customer and it's not in keeping with NTL guidelines they jump down your throat. i practically got sacked for trying things to help an AOL broadband (yes, ntl run their network) customer. NTL claim AOL BB is worth 96 million quid to them but they won't let the advisors do their jobs?

NTL are wankers. I'm glad I'm out of there.

i also found this site looking for 'ntl complaints' they are the most incompetant bunch of idiots i have ever dealt with. 3 phone calls to get my bb downgraded, charged for a call out without being informed about call out charge. Numerous calls to find out when they are actually going to bill me and for how much, no one had a clue, so yesterday they bill me and guess what,yes thats right, they got it wrong. You would have thought after all these complaints someone would do something its beyond a joke.

The best one is my partner had his set top box replaced over 5 months ago, ntl kept on billying him for 2 set top boxes, after numerous phone calls to ntl who then fobbed him off to the bank and back again he got it sorted, until today that is when ntl turned up to collect the extra set top box that was replaced 5 months ago, you have to laugh at them you really do.

because they have hiked the price of the base tv package for loyal punters to £21.50 but are prepared to offer it for £9.99 per month to any Tom Dick or Harriet off the street. And they still charged me a ludicrous £24.99 for BB but had the nerve to say that it was 2mb when the STB could only muster 1mb. And then they offered a 1mb service at £17.99 and didn't bother to tell me. And they laughed at my wife when she asked for a reduction otherwise we would go. We are going. Get a freeview box! Shame it all worked quite well...

They are simply an evil organisation. They meploy strategies to prevent disconnection and complaints. I.e you cannot complain by phone but you can subscribe. Recruitment hours for new customers are from 8 till 8 whilst disconnections are only 9 till 5. The degree of stress that I have had is beyond words----I have acid reflux when I see one of their vansdrive past me.

I pray that they go bust as I will have a party.

NTL suck so much, time stands still and even light can't escape.

I haven't been able to get my email to work for about two weeks or more following some upgrade that NTL did. At first when we telephoned a totally retarded indian woman tried to tell us that it was out fault as the NTL email service was incompatible with "outlook". When I told her it was working fine before on Outlook she even continued to argue that it couldn't possible have done *rolls eyes* She was totallly clueless.

When we finally got through to someone with a brain who admitted that the problem was at their end and with their server, we were told it would be fixed........STILL WAITING.

The only reason I'm with NTL now is because I have no connections for BT and it would cost me a small fortune to change over. The momnet that BT announces they will put broadband and telephone in for free will be the day I tell NTL to stick their farsical service up their backside.

As a last resort I am about to apply through the County Court's Small Claims procedure to recover money that NTL has owed for over 8 months, plus costs involved. I do not think that a major supplier of Cable Services in the UK, but registered in America, shouled be able to so badly treat it's Brit customers and think it can get away with it. Anyone any views?

I recently ended my subscription to ntl as I was moving house to an area where ntl still does not operate. I gave them the months notice required. On the day I moved out I noticed that the phone was still connected and rang NTL to query why they had not cut off the line. After explaining the sitation 5 times the penny dropped for the call handler. The response given was fantastic-ntl staff have targets to meet and cancelling services is bad team performance; so the fella who was told me he would cancel my subscription decided that he would not do this to make his team stats look better. In addition they then told me it would take a month to get my subscription cancelled. Again the fact that I'd already given them a month's notice was ignored. Anyhow, I gave them my forwarding address and mobile number so that if there were any queries to contact me-and also to confirm the closing of my service. Funnily enough over a month later if I ring my cancelled ntl line it still rings. I have heard nothing from ntl at all.

I am sat on the phone to ntl as I type this, listening to the infurating sound of "hold music". This is the fifth day I have rung them to try and get an engineer out to my parents phone, which is still not working since it was installed last week! Apart from using a lot of words that are not allowed on here - all I can say is I am glad I haven't switched!!!

I get so annoyed just at the mention of NTL, it really makes my blood boil. I am a student and had a broadband package with them which i cancelled in may. I was told that as i was a student i would not be charged for the whole 12 months and only for the months i was in uni. I gave them the correct notice was disconnetced but for the last four months they have debited my account- even though i phoned them to cancell the direct debit. What makes me the most angry is the lies customer services tell you when you ring up. Four times now they have told me they will send me a cheque and refund me but the haven't. THEY MAKE ME SOOO ANGRY.

GOD!!! Where do I start??? I was with NTL for 2 yrs, in which time I found them absolute shite!! I had phone and broadband. When I got a virus on my computer (which put it out of action for 3 weeks) they hadn't got a clue what they were doing and I had to pay someone to come out and fix it! Then when I moved house I was off line for 2 months and I was still being charged! When I asked them to come and reinstall my phone line and broadband they only did my phone!! Then when I rang to complain about them not installing my broadband they said I had to wait another 2 weeks!! I cancelled the lot with them, along with the direct debit that day! Since then I've had bills demanding £87.63p. I have e-mailed them, rang them and wrote them letters of complaint to which I haven't had a single response!! I now have a bailiffs letter, which I refuse to pay on principle!! LETS SHUT THE BUGGERS DOWN!!!!

While im on hold with NTL, I found thid in my inbox from some mail I got a while ago - thought you may like it:

Simon Duffy President & Chief Executive Officer ntl: E simon.duffy@ntl.com PA Gillian Chapman T +44 1256 753026 M +44 7976 561788 F +44 1256 754501 E gillian.chapman@ntl.com

amen to this, they deserve no customers the way they behave

I called them 6 weeks ago to register a move of flat on 1st September. They told me that was all fine. I woke up to my broadband and tv having been cut off. It took 2 days and about 20 calls (many ending in me being put on hold then cut off) to get my broadband back. They insisted I had asked for termination of both services. The tv never came back. Then, 2 weeks ago, I called to tell them the move had fallen through and they told me the move of services would be cancelled. Of course, 1st september comes and my phone is cut off. When I call to get it sorted, they ask me to confirm both addresses 3 times then tell me the appointment was cancelled but disconnection wasnt because I had asked to be disconnected. I asked why then did I still have broadband services. They put me on hold for 15 minutes then was told to expect a supervisor to call back within 72 hours.

So far i've sent 4 letters and spent 2 hours on the phone trying to cancel my cable tv account, to no avail. They just keep sending bills, thratening letters, debt collection agency letters, etc. I particularly like the letters threatening to disconnect the services - I haven't used them for three months for fuck's sake. Anyone know what action can be taken against NTL in the event that they erroneously sully my credit rating with the credit reference agencies?

So far i've sent 4 letters and spent 2 hours on the phone trying to cancel my cable tv account, to no avail. They just keep sending bills, thratening letters, debt collection agency letters, etc. I particularly like the letters threatening to disconnect the services - I haven't used them for three months for fuck's sake. Anyone know what action can be taken against NTL in the event that they erroneously sully my credit rating with the credit reference agencies?

Hi, where do I begin, after reading the above it seems the common problem with NTL is its ok to open an account but not close one. My problems started a year ago when I had a Rogue dialler on my PC and guess what, I had a bill for 400 pounds instead of 15 and NTL had taken it out of my account via direct debit without even contacting me first. There appears to be no account capping nor baring of these numbers unless you call them and ask for the number to be barred (horse bolted before gate was closed senario). So ive had a battle about paying these charges for the last 8 months even though essex police have accepted this as a fraudulant crime with crime number. NTL dont give a dam they just want thier money and profit from these calls, they wont allow me to cancel and continue to charge me 15 pounds a month even though ive cancelled my dd and sent them letter after letter that they choose to ignore, is there anyone out there who can help to silence these bullies. I have written now to so many people regarding this to no avail so I am seeking legal help in my battle.

ive had the same crap, i have there 9.99 a month bb service installed and on the same day had to ring up for details to enter during the cd rom set up guide. phoned at least 8 times, and the details they gave me were incorrect, after 2 hours of being pissed off i told them to cancel the phoneline and bb, which they said they would do, just got a bill through so checked up on them and apparantly they have no record of my request, and if i dont want the bb id have to pay for it 12 months in advance! anyway sent them a letter saying i'll play ball and pay for this bill but after that i will cancell my direct debit. on a side note i pay for the bb in my account but the phoneline is in my dads name, just to add to the confusion. if i recieve shitty letters from them i'll seek legal advice. after all this is over though, im NEVER going to bother with these retards ever again.

ntl are quite possibly the worst "communications company!" lol!! that i have ever dealt with. i cancelled in june and ported my number to bt cancelled the broadband and tv and went to sky. i still recieve bills, some in excess of £150.00 its beyond a joke!! customer services are hopeless and they close just as you get in from work. i would not condone or recommend ntl to another living soul as long as i live!! i never signed a contract but still am treated like a moron by the stupidity of the CSA's who do not understand the legalities of contracual agreements!! My sevices stopped and started as they felt like it!! The tv and broadband spent more time unavailable than online! and the boxes they supply are FAULTY because when the neglect to work the instructions are to "turn it off at the mains for 10 secs and re-power!" Sky and BT are sooooooo much better and easier to use! Their customer services dept actually know what they are talking about!!

Sigh.... 5 months after I cancelled my Broadband service as there is no underground cable access to my new home address, I have receievd a bill for £124.95 for a service I haven't had for 5 months. On the phone as I type this holding for...23 mins now, and oh, they just cut me off.

Hurrah! Sent an email to that Simon Duffy bloke and copied in his PA, and have received an email back from a Julie Monaghan from the board of Executives saying she has cancelled the account once and for all plus an apologie!! try this mail address if you have similar problems: julie.monaghan@cwcom.co.uk She included her tel number too (silly lady) 0845 045 0953 Lets see if I get a bill next month..........

Dear Mr Donnelly Territory Manager Residential Sales copy of my letter to ntl, nil response, no tv service to this day. Dear Mr John Donnelly (Territory Manager (Colchester) Residential Sales Tuesday AM 5 days without a TV or Phone service the NTL card has still not been activated. Your college Steve Saunders did not phone me back as you said he would on two separate occasions. I phoned him and he cut me off because I raised my voice. After four days with no TV service I feel entitled to raise my voice, especially as he was too ignorant to call and explain what he was doing to get us connected as per the signed contract. You removed our free view box and left us with a box on which we cannot even get channel 5. I have spoken to Nigel Brown editor at the local gazette, he is prepared to print an article on the debacle if I submit it. I'm not sure this is the route to go down, but I will pursue it if you do not sort this matter one way or the other today. Either activate the box or get your engineers to remove it and reinstall the freeview box. Please telephone me AM and advise. Carol Berner

Moved into a new appt in Dublin last Dec & a NTL TV service was connected so thought it would be convenient to sign up to their Digital package. No probs until about 3 weeks ago when I got a letter saying they would be disconnecting all NTL services in the appt block for those that weren't subscribing which pissed me off to start with as I had naively been paying for the service for the last 8 months when I could have had it for free. Then approx 2 weeks ago I received a letter saying maintenance work would be carried out and it was essential that if there was any interuption to the service to ring the mobile number provided between 5pm & 8pm on Tues-Thurs. On Thurs when I arrived home at 7pm there was no TV service so I proceeded to ring the mobile no. which rang but went to message machine looking for name, appt no. and ph no. Over next hour no one replied to my message or answered the phone on numerous other attempts to contact them. Still no returned phone call on Fri & due to a training course on Fri I could only ring them in the afternoon at which stage they said it was too late to send a crew out. I was told they would attempt to send a crew out on Sat but it was not necessary for me to be there for them to reconnect. I spent most of Sat flicking on the TV to see if service resumed but to no avail. I subsequently discovered that I did need to be present as they had disconnected me accidently due to the fact that there was no tagging system in the appt block and they have no idea which connection relates to which appt and therfore have no idea who is paying or not! Appears it is guesswork as to whether they were disconnecting genuine customers who are paying them (in advance) or spongers who had got a free service for nearly a year. Of course there was no one contactable on the Sun. When I rang on the Mon they asked would I be there at 5 which would mean leaving work at 4pm which was unfeasible. I was then told that if there was no-one there between 8.30 & 5pm the earliest they could do it would be sat. I politely pointed out that considering the circumstances I would have expected NTL to accommadate the cusomer rather than the other way around. The care agent (who was in fairness pleasant & understanding and did offer to apply some credit to the account although not much good when u can't use the service)then rang the repairs crew and eventually got them to agree to come at 7pm on Wed evening. It is now 9pm on Wed evening and still no sign although without TV I have had time to check out this internet site & Sky Digital site while waiting. I did ring at 7.45pm to check where the crew was but received a recorded message saying the line was closed as the opening hours were between 8.30am & 8pm! When I tried again at 8pm I got through but of course at that stage it was too late to contact any of the crew in case they were in bed. Although in fairness to NTL my life has been more rewarding the past week without TV so I may not even switch to Sky.

What a surprise! I couldn't agree more with every comment on this website. NTL are the most ludicrous, inept, incompetant, arrogant wankers i have ever had to deal with! They really are a joke. I have had all these same problems over the last couple of years, made complaints over the phone and got nowhere. If you work for NTL then subscribe to NTL's very own packages - see how you like it! Good luck to anyone else who fell into the same trap.

I have been a customer for over a year and also have major problems with NTL. They disconnected our internet in January and still have the nerve to send us a bill saying we owe them. Everytime we phone them...(how long does it take???) there are the usual problems, phone this number, phone that number, 20 pounds down the line and you're still in the same position. Nothing has been done about this problem and I have emailed them numerous times to get some attention. I will not pay a bill for something I haven't used for 10 months. Who would? I never knew so many people had problems with NTL but now that I do, I'm not at all suprised. NTL should do something about all this, its not good to piss your customers off.

I have been a customer for over a year and also have major problems with NTL. They disconnected our internet in January and still have the nerve to send us a bill saying we owe them. Everytime we phone them...(how long does it take???) there are the usual problems, phone this number, phone that number, 20 pounds down the line and you're still in the same position. Nothing has been done about this problem and I have emailed them numerous times to get some attention. I will not pay a bill for something I haven't used for 10 months. Who would? I never knew so many people had problems with NTL but now that I do, I'm not at all suprised. NTL should do something about all this, its not good to piss your customers off.

I cancelled my direct debit in aug2004 when my computor got a virus from all the junk mail ntl sent upwards of 40 a night ,I SPOKE TO A LADY WHO ADVISED ME TO WRITE CANCELLING SERVICE.I did and heard no more till last month when I recieved a bill for 195 pounds,threatning me with court if not paid.I phoned up and yes 20 mins of music passed back and forth no real answers.Write again we will look into it,so I did and recieved another letter pay up or else,I hadnt used this service for over a year.So I went to cab they also spent hours on phone before being passed back to first number of day,then lady in cab slamed phone down inexsasbation .We wrote more lettters,they say I have to pay they have no knowledge of my cancellation ,and whilst they can see I havent used there services,I could have done if I wanted,so I have to pay for that privilage.What should I do next?

As I write my email service is down. I have had this problem for a good 2 years now. It suddenly times me out. Everytime I ring ntl they tell me that "our enginners are aware of the problem and are working on it". When I ask how long it should take to resolve the problem, you get a usual crap that they dont know.

Now has anybody got NTL's complaints address? and who do I need to write to please?

About six months ago someone from NTL sales rang me. I said I wanted a Spanish language channel (yes, we have this they said) and if they could do that for free with basic package I would get TV, phone and broadband. I subsequently find out by looking on their website that they do not have a Spanish channel, what they had signed me up for is French. So I ring back and say I don't want this and decide to ditch the TV service and go with free telephone line rental with broadband offer. When they came out to install the cable modem they disconnected my TV aerial so I was left with no reception and had to get them out again to fix it. Noone ever turned up to install the phone line. After me ringing them three times - no correspondence from NTL of course! - I managed to find out there were no free numbers on the exchange, so after waiting several months I decided to stick with BT telephone therefore costing me £10 a month. Then yesterday my broadband would not connect. My boyfriend rang the technical helpline who told him it had been cut off. When I rang customer services they said I had not paid my bill and I had not set up a direct debit. There are actually two direct debits on my bank account, turns out NTL never took any money from them! At this point I could scream. They now say I owe them £110 which I am not willing to pay. Am about to write them a very rude letter telling them where to stick their cable modem and will sign up elsewhere!

Just had NTL TV broadband and phone installed, at least I think I have. Took 3 weeks to get someone out, and when they did come out the engineer thought he was only there to install the phone line. He then went off in a huff, came back later on and went again without even telling us what he had done. We have been left with a working phone line, but broadband is not working and the TV, which should be on the basic package, cannot get anything more than channels 1-5. After phoning up 3 times about the TV (and each time being told to switch the box off while the signal is 'refreshed') I still have no channels. When phoning about the bb connection, I have been sent around the houses by fault support that knows less about computers than I do (which really isn't much by the way), and after a few attempts to resolve which don't seem to have worked at all NTL are now trying to tell me that there is a fault with my DHCP client service and that I should take it to a shop to get it sorted out! Despite the fact it works fine on work networks/my parents internet connection. So who knows what to do really.

Ntl lost my account for 6 months,they changed the account number and I was paying into an account they didn't know about. Then they tried to threaten me with red letters for the money that they thought I wasn't paying them. A cheerful person said on the phone that things "usually work out in the end" and I should see my money again if I wait long enough. Actually my money did eventually surface at the end of the financial year, no confidence there...

Then they did funny tricks to get me off the old Vodaphone service contract that gave me free evening calls, they said if I upgraded to new channels I would have to switch to digital in order to downgrade again.. However, I think that due to their ineptitude I managed to get all the movie channels free for a whole year, either that or it was an incredible promotion - I never found out.

I'll never forget the enginners who installed it, all 6 of them clump clump clump in their big boots everywhere "where's the geezer?", twiddling away trying to tune in the channels when they hadn't even plugged in the cable input into the back of the box- and the guy in the van hooting away all the time because they had to go to the next job in a hurry

When I eventually cancelled, of course, they still thought I had an account and were sending me letters still.

further to above I now have debt collection agency phoning me,demanding payment for a service I havent used for over ayear.Why cant they tell I havent used its services yet other companies can see non use of accounts and automatically cancell u

Yes, another sorry story of NTL customer service.

When the telephone stopped working and the engineer finally arrived he fixed it and was on the way out when I asked him what the problem was. Apparently it was the broadband connection to the garage that was shorting out the telephone connection in the house. Ok, so how did you fix it ? "I disconnected the broadband connection to the garage - the phone should be ok now".

After some discussion he agreed to get them both working, although an hour after he left the phone stopped working again.

After wasting too much time on the customer service helpline, and when a manager did not call me back as promised, I decided on a matter of principle to cancel my phone/broadband/tv services.

I wrote 2 cancellations letters which they denied receipt of, I wrote a cancellation e-mail which they denied receipt of (even though I have an automatic reply), and I am now in the process of writing more cancellation letters demanding that they cut me off asap.

How are they getting away with this we all ask...

Ahhhhhhhhhhhhhhhhhhhh! i can't cope with there $hi* anymore. i'm in the middle of an ntl nightmare. had 3 for £30 installed. they naffed the installation up 3 times and now when i've just rang them they claim to no nothing about this 3 for £30 offer, apparently they are charging me £42 per month. anytime of the day and night you ring, your on hold for an hour just to get through then it turns out you've been put through to the wrong department! after another ring a round the departments you finally get through having been on the phone for almost 2 hours. they never make anything easy, they are crap, inefficient, haven't got a clue company..... am off to ring BT......

Hurrah, just realised I jointed the long queue of dissatisified NTL ( former) customers. I understand the feelings of all of you. Why this company still exists! I am sure if in another part of the world, such a company will be long dead.

(See post from 19/12/2005) I have not recieved any further bills since my email to NTL in this date. Try the email address I supplied in the post on 19/12/05. It got my 9 month long problem of being charged for an NTL service I didn't recieve sorted the same day!

Good Luck!

Thank you for the info on this. I find it hard to believe that this is the top rated Google search for NTL complaints. I've added my complaint to the CEO's list and hopefully something will get done.

Allegedley:

Customer Concern Concord House Concord Business Park Threapwood Road Wythenshawe Manchester M22 0EY

Good luck!

Cancelled my tv/'phone service in September after 3 moths because they kept taking the incorrect Direct Debit amounts. Wait for this - my local Trading Standards office has a complete team dealing just with NTL !!! So my service was disconnected on Sep 23 and as of today I am still getting bills charging for services - now up to £206.00. They are absolute idiots. If you want to be a pain call their main number 01256 752000 and ask to speak to David Bond - he is in their legal department - is as slow as a slug but at least you can rant at someone who is getting paid a decent amount rather than those morons in their customer service departments

Cancelled my tv/'phone service in September after 3 moths because they kept taking the incorrect Direct Debit amounts. Wait for this - my local Trading Standards office has a complete team dealing just with NTL !!! So my service was disconnected on Sep 23 and as of today I am still getting bills charging for services - now up to £206.00. They are absolute idiots. If you want to be a pain call their main number 01256 752000 and ask to speak to David Bond - he is in their legal department - is as slow as a slug but at least you can rant at someone who is getting paid a decent amount rather than those morons in their customer service departments

Having been with ntl for over 8 years our phoneline has mysteriously vanished from ntl's system (sometime over the christmas period. Many phone calls and being passed from pillar to post (customer services - faults - customer services - faults - etc etc etc and so on) over the past week my patience has finally crumbled and ntl have yet again lost another customer

After bully boy tactics from a door to door rep from NTL he twisted my arm to get rid of my sky digibox in replace with their one. i now have the NTL broadband, phone line and digital tv (i had the broadband and phone line already) all on the understanding that i would be paying 30 pounds a month for the lot and that i would have just as many channels (around 120 not including radio channels) Unfortunatly i have found that 3 months later i am paying in excess of 50 pounds per month and only have 38 crap channels. (you could probably get more on a freeview box) even though they are aware there is a problem and was bullshitted in to accepting the package they still insist i pay the bills. Does anyone have any recommendations !!!??

well,after a late bill i had 'forgot' to pay, i called ntl and reassured them i would pay it on the 28th of this month,they were fine, but, in only 8 days i had received 7 exactly the same calls asking me about the oustanding amount, after 3 times it became boring to advised them that i had alreadt sorted it out and it should be on there now famous 'system',on the 25th of this month, i was on the toilet just about to take a dump, and guess what, our friendly ntl gives me a call, i sprint downstairs ,trousers around my ankles and what can only be described as a turtles head hanging out my arsehole,pick up the phone, and its hi its ntl regarding your overdue balance, now i was polite, very polite, i told the nice man before he even started the banter i had already sorted this out as stated with the 7 calls previously , at which he called me a fucking twat and put the phone down on me!. now then, it gets even more interesting, anyone ever tried ringing in and talking to a manager about a complaint?, it doesnt happen!, ive spoke to 3-4 people who are apparently going to contact me straight back, the silly fuckiwits i just dont know where they grow them, you know, to say its suppose to be the best communications service provider? the irony is that its there lack of communication that earns them the most pathetic fucked up,crap ,unproffesional bunch of thickits in england if not the world, if i had the choice of being either a chinees cockle picker or a 'ntl customer re', ,put me next to chi hi anytime, i would say this is from i disgruntled customer, but its funny now, but ill get them, nt hell!!!!

I stopped using them about 3 years ago after they disconnected me 3 times after having filled in and sent them the DD forms 3 times. I said I would never use them again, unfortunately the gf (who I've moved in with now) already had them. We are trying to get disconnected and they are trying to charge us £350 for the rest of the year (a telephone, broadband and cable agreement). When she got it the only real criteria she had was that they will move the account when she moves house or disconnect free of charge, of course, sales said this would be fine. The new house is not in their area and they are now trying to charge her for the rest of the year!!!

Giving them a wide birth is not enough, don't give them the pleasure of the conception in the first place!!!

Have finally, after two weeks, got NTL to reconnect my phone line after they randomly, and for no reason, disconnected me.

As for using their "moving and transfers" department this is a total no no!

Their bl**by crap music and sales spiel when they've got you hold for in excess of 30 minutes is total bo***cks!

Like many before, I was searching for 'ntl complaints' when I came across this site. I'm so irate I could scream. I knew ntl had a bad reputation, but when I left my job to work for myself from home I needed a phone line and couldn't afford the BT connection charges - how I wish I'd spent that money now. It seemed straightforward at first, I called to be connected, they could come the following week, so I waited in the house on the installation day, 8 days after the original call. The guy came to install it, spent an hour or so sat outside in his car for some reason, then proceeded to ask me all sorts of personal questions before asking me out on a date and demanding an explanation when I refused. There was a problem with the phone installation so he went off to meet his area manager. I asked 'will this be completed today', I was told 'of course'. It got to 6.30pm and i had no word so I called to find out what was going on, explaining that I was going away for the weekend. I was told the problem was external and would be sorted out from outside of the house the next day. When I returned 2 days later there was no phone line. I have been on the phone to ntl every day for the past 2 weeks (from my mobile), whilst having to stay at a friend's house for internet access I need for my work. I waited in all day last friday (losing a day's work) and I still have the voicemail message from ntl saying "the engineers will be with you in an hour", they never came. Well, they did actually, the next day when I wasn't home. Again I was told that it had been connected, but when I plugged in my phone or computer nothing happened. I finally thought I'd give up and cancel it and pay for BT, but ntl claim the line has been active for two weeks so I've passed the 7 day cancellation period, so in order to cancel I would have to pay the full 12 month charges. I now have to waste another day sitting at home for a 'faults' engineer to come and sort it out...that's supposed to be tomorrow, who knows if they'll turn up! Ntl are a disgrace of a company.

I have been with them just less than two weeks, my suppossed 10M broadband went down on wed the 8th Feb and after spending 4 days and this morning on the phone it has been realised the fault is with the ntl system and not my 4 pc's that were fine until wednesday evening. They told me it was my firewall, anti virus, pc settings, router you name it every thing was my fault. Wehen I phoned the customer services he actuallt started telling me off and told me I was in a contract, I thought contracts worked two ways, I pay - they provude a service? after reading this letters on this site, i look forward to the next 11½ months of incompetence. Really sorry I left my 1M BT service now

I'm Sooooooooo Angry that I'm typeing so hard and fast and not reading over, my spelling look's bad............see what ntl do to you just in the space of 2 weeks.

waiting for a refund after 3 1/2 months. Have had 6 different stories. The only assumption I can make is that a creditor is treated with very poor priority. In frustation have finally e-mailed Peter Wilcock one of their executives. I will never go back to them. I work in the computer industry and in 3 years have yet to meet a customer without a complaint about NTL Yet they have enough money in the bank for Takeovers beggars belief

Just discovered whilst Googling NTL complaints as I thought I might need help with my own complaint.

Brief story: 1) 14 July 2003 - signed up with NTL for telephone and 56k dial up as no broadband available in area --> easy and ISP service was good;

2) 12 July 2005 - broadband comes to my area :o) Contact NTL for upgrade but NTL not doing ADSL BB here :o(

3) 13 July 2005 - Sign up with Tiscali and phone NTL to cancel told you need to allow 30 days which I reluctantly agree to; 4) 13 August 2005 - Stop using all NTL services;

5) 1 February 2006 - Receive letter from NTL saying I owe £96 for using service;

6) 2 February 2006 - Phone NTL (no problems getting thro) to complain about letter as had cancelled account only to be told no you did not! When I queried why had it taken so long to contact me I was told they had sent things by e-mail to me!! I said I was not going to pay and asked for account to be marked as in dispute whilst I sent letter of complaint in. Sent letter asking for account to be wiped clean and for reassurance that I would not be credit black-listed.

7) 13 February 2006 - New letter received (dated 8-2-06) advising amount owed has changed to £111.

8) 14 February 2006 - Phoned again and was told that it will rise until the account is cancelled and free of debt. Also advised that my account had been passed to Moorcrofts a debt recovery service. However, they could see that the account had been unused since August and would therefore only charge £36 for period when account was in use. I paid this and advised I would complain further.

9) 15 February 2006 - Response to my complaint which answered no questions I asked that basically said "tough" we don't care.

10) 19 February 2006 - Finally calmed down about this enough to write a further complaint.

MY ADVICE TO YOU ALL NEVER GIVE NTL THE PLEASURE OF HAVING YOU AS A CUSTOMER.

I closed my NTL account over 3 years ago and found out 3 months ago that they were still taking money out by DD. I jumped through their stupid hoops - usual 3 separate telephone calls to customer "service" to be assured time and time again that they were going to raise the credit. They said that the account was closed and that I could expect a payment within 2 weeks. Obviously they didn't send it and I kept on calling talking to customer "service" reps who apparently don't have any details of customers on their screens as they needed me to repeat the same story every time I called. Eventually I got through to their Moves and Transfers and spoke to someone about my problems - about the 6th call by now. I was told that the credit note was being raised that day but I owed them 68 pounds for the past 2 months service. When I pointed out that I had closed the account 3 years ago the guy said ok and said the cheque would be with me in two weeks (sigh - how many times had I heard this). Exactly two weeks later a letter.......no not from NTL but from the infamous Moorcroft debt recovery company; a pre-litigation notice for the "oustanding Debt of £68.42". Called NTL again and was told that I would be getting a call back in 48 hours that they would contact Moorcroft and stop any further action. Surprise surprise no call back. So I called Moorcroft, they hadn't heard a thing from NTL but agreed to put proceedings on hold for 7 days. So I called again - today in fact - and explained the whole issue again, they took my mobile number (again) and said I would get a call back from the people in Moves and Transfers. I got a call back, at last I thought someone with some customer focus. It's surprising how misguided one can be - the woman (Joan) was very rude and said that she would be raising a credit on my account minus £68 that I owed NTL. I very calmly explained that I didn't owe NTL anything and that I wanted the £68 to be added to the credit note. She proceeded to rip into me saying I didn't understand that I had to pay them for the service I'd been recieving over the past 2 months. I asked for her name and she promptly hung up on me. I then called back and spoke to yet another Customer service Rep and was told I would be getting a call back from him once he'd got an email back from the credit control department *sigh*. I guess that I'll be posting the rest of the story as it progresses which will probably be a considerable thread

I agree with every single comment regarding NTL on here. Had TV & Phone installed about 12 months ago, initially had a stupid amount of grief getting them to provide the correct channels but all was then well until I decided to have broadband fitted 6 weeks ago. A vagrant that I would not want to have anywhere near my children called round at 8am and fixed up my broadband for me. Three days later it stops connecting. Engineer calls out to fix it. Days later, again it stops working. As i was busy all weekends and NTL said that they can only send an engineer round during my work hours. I took a day off work and arranged for engineer to call round between 12pm & 6pm. By 3pm no-one had called round so i called cust servs to check all is ok and they ensured me he was still coming round. 6pm and the phone rings... its a woman from NTL asking if my broadband is still faulty. I explained what had happened and she said they would have to arrange for another engineer to call out. I said that i cant do weekends and that there is no way i'm taking another day off work. She then told me they can offer an 'out of hours' service between 5pm and 8pm.. why wasn't that offered in the first place then i wouldn't have had to take a day off work!!?? I accepted but explained that i get home an 6pm to the engineer would have to call round between 6 & 8... The day arrived I called NTL at lunchtime to confirm they were still coming round and left my mobile number in case there were any probs.. NTL said that all was still OK.. I got home at 6 and had a voicemail on my house phone from the engineer left at 5pm saying as we weren't at home we would have to arrange another appointment!! Urrrgghhhh.... Why did he call before 6 and why didn't he call my mobile either??!! Spoke to customer services 'Katrina' she was extremely rude and unhelpful and in the end I had to put the phone down on her. Called the broadband helpdesk - surprisingly the outsourced call centre staff are better than teh English. They sympathised and explained that it was their fault and we have arranged another appointment.... Fair enough not all services provided are perfect but if NTL could only muster some basic manners, common sense and sympathy for their customers problems, then it would make their utterly shit products not quite such a huge pain in the arse. They ought not to be allowed to trade.

I have an account with NTL broadband in DEC 2005 a double payment came out of my bank. When I telephone NTL they said that the NOV payment was rejected. My bank statment said otherwise, my bank manager said otherwise. I rang NTL once again, from the bank, they cancelled the double payment and NTL said they would set up the direct debit for the end of Jan and take 2 payments out, DEC and JAN. Next thing I get a letter saying I owe 74.97p. I sent a letter to Vanessa Thomas at the address on the letter. A week later I have now recieved a disconnection letter. I telephoned NTL to find out if they have recieved my letter, low and behold nobody knows who this person is. I went into google typed in the postcode got the telephone number and rang. The receptionist did not recognise the name, passed me onto a cooperate manager and lookin at the employers register could not find the name either. How the hell do you contact a person when they dont even work at that address they give.The manager said he would do some checking but I am not holding my breathe. The NTL advisor said I would not be disconnected until the issue is resolved, yeah like thats going to happen. NTL are good until you hit a glich and then your stuck in the quicksand with nobody to rescue you BE WARNED.

NTL ARE A BUNCH OF WANKERS THERE IS NOTHING MORE TO BE SAID

NTL chase people whom they know to be dead for incorrect debts.

Mid July 2005. Parent deceased. An Telephone NTL customer.

8th August. NTL informed. Bill re direction requested to Son/executor and request to keep line on for 6 weeks for House clearing.

August. NTL calls to house asking for the Deceased in person to pay up. More than once.

September. Agree Phone disconnect date and pay final bills.

March 2006. 13March an incorrect Bill to Son. 18March Moorcroft debt wrote to Deceased asking for the debt on behalf of NTL. This Bill was generated by the new owners of the House. So a wrong Bill, and in a very short space of time to NTL getting Moorcroft to write to a person they know to be dead for its collection.

This is deeply offensive. NTL say they will correct. They say they cannot write a letter to confirm correction or apology. Its not their Policy. Also written to Moorcroft asking them How they feel about NTL asking them to chase a dead person for an incorrect debt.

NTL are obviously a very dis jointed Company. I am angry that they can cause this kind of aggravation and get a away with it.

1) Its one thing complaining about retrospective experiences with NTLS dubious customer service techniques, its another thing creating a coherent, systematic programme of reaction. (2) It appears that NTLS business model runs on a system of fractured "internal darwinism", where different teams are given employee incentives to "win" new ntl subscribers and conversely are punished if they "lose" existing NTL subscribers. That explains how letters requesting cancellation, even when delivered by registered post are "mysteriously" not read. Management probably tacitly acknowledge and encourage this behavior but overtly displace responsibility for this "inefficiency" onto the heads of ambitious line managers who will do almost anything to achieve retention: cancellation targets. The merry go round of 0800 and 0845 numbers that the average customer is passed through alludes to the organizational chaos that allows these dubious practices to go unchecked. (3) The question shouldn’t be why NTL behave this way (a cocktail of profit orientation and organizational inefficiency), but why they have got away with it. Why do they believe they can act with such blasé impunity? Simple mathematics. They probably face multiple complaints from disgruntled NTL users, but cynically they have done the math that the average amount in dispute is under the £5,000 that exists as the ceiling for the Small Claims court disputes. Statistically speaking they probably know that for every 1 customer that pursues action in the Small Claims Court(at their own expense), 10, 20, maybe 30 will not, meaning NTL know they can afford to "stall" on a dispute of a few hundred pounds knowing that the legal cost of resolving it for the disgruntled customer could amount to more than the cost of the charge/bill/cancellation in dispute. They have probably worked out an insurance-actuarial metric that it says its only economically worthwhile to "deal" with a customer who is disputing a charge of say over £200. Anything below that they assure themselves they can stall, ignore letters, contact debt collection agencies, threaten credit black listings as the potential complainant will (a) not pay more in legal costs to resolve the issue than the amount of the disputed bill itself and (b)will succumb to natural human apathy. (4) If you can set up an account by phone by successfully establishing your credit identity, then technically you should be able to cancel one by phone by establishing that same criteria. We exist in an age of phone-banking, broadband banking and high bandwidth networks. You can cancel mobile subscription by phone. You can cancel other broadband subscriptions by phone. Whats stopping NTL introducing this? Why are new subscribes lines open 8am-8pm and Cancellation numbers open 9am-5pm (when people are away at work). Don’t be lulled into a false sense of security about the "...misplaced letters"...or "...phone call waiting log jams" or even "..the imperative to write a formal letter requesting cancellation". These are not coincidences, accidents or the by product of corporate operations. They are psychologically conscious mechanisms to inculcate in a subscribes subconscious brain that cancellation is so problematic, so arduous, so protracted that it isn’t worth it. They probably have consulted "corporate psychology gurus" to achieve the holy grail of customer retention. They don’t even call the cancellation department "cancellations", they call it "customer RETENTION", a glib piece of neuro-linguistic programming to solidify the imperative to keep customers in the brains of the call center staff that are magically so good at receiving letters offering payment and so bad at receiving letters offering cancellation.

(5) Sites like this provide one function. They allow people to see that others are in a similar position. NTL wouldn’t get away with behavior like this in America because of the plethora of consumer-rights groups, started by people like Ralph Nader who encourage consumers to swap notes and act in collective groups to solve systematic grievances. NTL in the UK is depending on the British stereotype of individualistic apathy. This site should not only educate people about the fact that others share experiences such as the (in)famous....(a) 0800, 0845, premium call rate phone jam merry go rounds (irony of ironies, NTL making money from people complaining about their poor service)...(b)...computer databases that have your records depending on what number your put through to (strangely BILLING always have your records...but RETENTIONS computers are habitually "down"...and (c) registered letters formally requesting cancellation...not turning up...1,2,3,4, 5 times ( somewhere in Swansea there is a big heap of burned letters from customers requesting cancellation). This site should also provide a systematic guide as to what can be done......

(a) Telephone numbers of the relevant executive managers, who no doubt are insulated from the insidious "retention" practices, that their target chasing line managers are perpetuating. (b)Ways for disgruntled customers could group together to approach Trading Standards and Telecom Regulators to express their concerns at systemic practices that can no longer be explained away as "coincidences" or "administrative over sights". (c) A template letter to the Small Claims Court that can easily be distributed. (d) Advice on creating a paper trail of (i) registered letters (ii) logged calls and (ii) dated faxes that disgruntled ntl subscribers can use to show when and how they first requested cancellation and proof of NTLs receipt.

NTL will only continue to behave with impunity if they think that they can get away with it. US service providers are more customer orientated not out of a spirit of philanthropic altruism, but rather out of the bitter empiricism of class action law suits in Americas litigious culture. NTL in the UK feel they are dealing with apathetic Brits who would rather bite their lip, swallow excess charges and move on, instead of pursuing a consistent demand for redress.

NTL have tried to consolidate the cable TV-modem market in the UK to the extent of taking on alot of debt. They constantly restructure their debt liability and when they approach their creditors they present them with plans that are predicated on the assumption of a boosted subscriber base and not the slow haemorraghe of existing customers. Thats why management are complicit in a dishonest corporate culture of under-hand customer retention. A situation where NTL will pounce on a subscriber for missing 1 months payment but will claim "missing letters" as an excuse for over billing a customer for 24 months.

It would be a joke if it wasnt so cynical.

I live in Guildford and the NTL billing offices are just up the road from me. If we could contact enough unhappy NTL customers we could all turn up there one day with our overcharged bills and inform the local press of this protest.???

Exactly the same as Steve's original, requested disconnection in Jan 06. Received a letter from them in March asking if I had made the right decision (ye like it was just a whim) & offering various incentives. Phone still live 26/04/06. Logged complaint with Ofcom. How do their operators stay sane????

Had a bill for 37.95 on arrival back from our holidays which turned out to be someone elses bill but our address. Rang and told ntl, they said they had made a mistake and would rectify it. This morning we had a letter saying they had tried to take it from our bank but the funds where insufficient resulting in us incurring £30 bank charges, when phoned ntl they gave us customer complaints ADDRESS and told to write to them with a copy of bank statement (which we wont get for another month) blah blah bloody blah a headache we dont need at the moment, will keep you posted on what they do.

I ended my ntl account after being overcharged for broadband at 2Mb rate for 1 Mb service, loss of service and the usual wait 20 mins pilliar to post calls.

I was with ntl 4 to 5 years. On leaving I was informed that ntl were trying to contact long standing customers like myself to offer 3 months free service but it was taking some time as they were only able to send out 1,000 letters a month as they were producing the letters individually! By my calculation at this rate it will take over 250 years for ntl to contact the majority of their customers!

I signed up with them in Dec on the promise of a free upgrade to 10 Mb/s - am still waiting for the upgrade, and now no managers will call me back.

NTL continue to hound me months after I gave them the 30 days notice and moved house. Never in all my 48 years have I come across such incompetence and indifference to each and every customer.

What possessed Sir Richard Branson to allow his precious Virgin brand to fall into the hands of such a crowd with Virgin Mobile???

Virgin suffers enough through it's struggles with trains etc, but is generally recognised as being a brand that cunsumers can trust. NTL will change all that!!!

NTL have ruined my flat and upset my neighbours. The installedr tresspassed on the flat belows property, installled a box on the front of her house... a wire accross the middle of her front garden AND ruined my cream carpet! The installers were rude, they walked mud thru the flat and hardly spoke a word of English. They never once asked or sspoke to us about hte installation process and drilled holes all over the place! Complaint preocedure is a JOKE! My neighbour is now threatening legal action to see it put right- HELP!!!

ntl are shit,shit,shit!you can sign up online or on the phone,but to cancel you have to write to them.The 'disconnection' dept. is aptly named (you never get through).If you move house partly through a 12 month contract you have to start a fresh 12 months,i can't wait for this 'sentence' to end!I had a phone & broadband package which i gave them 30 days notice on;they cut the phone off the day i gave the notice,then charged me £20 for it to be reconnected.I was also £25 in credit at that point;despite numerous e-mails and letters which only receive a 'sorry this is an automatic response' 9 months on they still owe me £45.And I lost my e-mail address somehow and had to create a new one.And every time i've got through to a call centre in India I've been given a wrong number or whatever it is they say they'll do never gets done,sometimes there's not even a record of my request.Hate them,hate them....

RE:COMPLAINTS ,just found this.... http://www.home.ntl.com/content/ebiz/ntlhome/page/col4listsservices/b3365_cop.pdf

The reason they are such a load of utter crap is because the company is run by arrogant,ignorant,incapable,moronic turds.Could it be due to the fact that they have imported the false two faced ways of American customer relations to Britain.Why is this worthless company still in existence.I have had all the above problems with them plus the same again.I am finally giving up with these cretinous lunatics and going elsewhere for my broadband,tv and phone,as it is insane to think that these turds can behave like normal intelligent members of the human race.

Got exactly the same problem right at this moment - I cancelled my NTL broadband back in December 2005 and this morning I got a snotty letter telling me I owed them money and they would register the debt with a credit reference agency. Looking forward to speaking with "Customer Service" (ha!) tomorrow morning - wish me luck!

Bloody hell...and i thought it was just me!!! Having only been a ntl customer/victim since 3rd March 2006 im at the point of pulling my hair out!We had our "services" installed on 3/3/06 with no problem but have had nothing but grief since!We had no correspondance about bills etc and 3 weeks down the line the cheeky bastards took £154 out of my bank account without my knowledge AND cut my phone off!? When i complained they eventually put the phone back on..but only to call certain numbers but yet no one could explain why.We also had another customers voicemail on our phone but of course they couldn't explain that either.A week after taking the money from my account we got a bill through for the following month..making the total for 5 weeks service £300!!! i was raging.When we phoned AGAIN we were told that they also had a bill for BEFORE we even had the services and when we asked how that was possible.."im sorry i cant explain that either" was our reply!well fucking niether can i! was mine So as i write this,after no less than 30 calls asking for my 1st bill that was already "taken" from my account,im STILL waiting on it..had every excuse under the sun "oh we had the wrong address,its been sent out etc" ive waited 11 weeks for it and still dont have it..BUT the nice wee letter telling me that i'd be charged £10 for late payment reaches me with no problem AND within the week!!!So we called and told them that until we recieve bills SHOWING what we owe they weren't getting a penny,and i cancelled my direct debit.While standing in my bank two people overheard me talking and told me of their problems..this guy had £2000 taken out of his account and although ntl admitted it was a mistake on their side..they said they would credit his account (instead of paying the money back to him)and he wouldn't have to pay bills for a while!! of course the guy went nuts and eventually got it back..but what kind of arseholes are we dealing with in ntl?? I just got in a few moments ago and the silly fuckers have cut my phone off again..lol..what do i have to do to get a resolution???? It goes without saying that i no longer wish to be a customer of ntl.

Some excellent read here and many mirror my own experiences of today. I ranted at a 'Customer Services' advisor about the obvious callousness of a system that will only allow you to cancel your services by waiting for half an hour on 'Home move' line and yet be answered in one minute when wanting to upgrade your services. I mailed them several times from various links on their site. Being on hold for 30 minutes with the recorded fllosy telling how they are improving their 'customer service' makes your blood boil! When I did finally get through to the call centre he took my details and advised me of the 30 day disconnection notice period. I told him it didn't surprise as NTL are a f*****g disgrace and which point he then said he could disconnect me today! So one tip there, if you rant enough they can do it.

In summary NTL are a shocking organisation, the likes of which should simply be hit so hard by watchdogs that they can't operate. When you hear of companies getting hit really hard by watchdogs/omsbudsmans for the most innocuous things and NTL are allowed to get away with this it completely baffles. Vixens post above on the 23rd March was brilliant and I'd bet money is the reality. NTL? I wouldn't piss on them if they were on fire.

Wow...seems it is just not me who is being harassed. I need some advice guys. I have completed 5 months with this pathetic service. Now I am moving house. I called up customer service. They advised me that they do not ptovide services in this area. And I will have to pay the contract amount for the next 7months. This is ridiculous since I have not even received the contract papers from these guys. can someone tell me what I should do now? I need to shift anyway..but what about the contract payment??/

Wow...seems it is just not me who is being harassed. I need some advice guys. I have completed 5 months with this pathetic service. Now I am moving house. I called up customer service. They advised me that they do not ptovide services in this area. And I will have to pay the contract amount for the next 7months. This is ridiculous since I have not even received the contract papers from these guys. can someone tell me what I should do now? I need to shift anyway..but what about the contract payment??/

Wow...seems it is just not me who is being harassed. I need some advice guys. I have completed 5 months with this pathetic service. Now I am moving house. I called up customer service. They advised me that they do not ptovide services in this area. And I will have to pay the contract amount for the next 7months. This is ridiculous since I have not even received the contract papers from these guys. can someone tell me what I should do now? I need to shift anyway..but what about the contract payment??/

ntl are crap because they dont no what there custermer service is the worst i have aever spoken to i have spoke to them all

just ask to speak to retantion's and tell them u want disconection today and they will offer you everything free for 12 months as they did with me as i have had my oweing bills removed thet have paid them themsels to keep me so i have saved a total of £ 952.32

i typed in ntl w*****s and it came up with this site, i have sat here and read all your comments, thank the lord its not just me that is treated like that. there is on customer service on a sunday if the tv goes wrong, i still got no email with them after over a year, 45 mins waiting on the phone is normal, i upgraded (foolish i know) and the woman on the phone assured me, as i am not pc proficient, that the increase in broadband would not require me to do more than re boot my pc, well, yes you know what happend next, no joy at all, never mind me working from home unable to contact my customers etc etc. they are truly appaling, the exexs on line for multi million pound bonuses too. their name just makes my blood boil.

It should be a relief to know that it isn't just me - but how do they get away with it. Customer service talk a load of rubbish and each phone call gets a different answer. After 8 months and too many phone calls to add up a cheque has been received as repayment for direct debit taken for a TV service cancelled in December. Would you believe it is not for the correct amount? Here we go again. Useful information on this site re company execs.

I'm glad I've found this page just to unload some grief. I've been signed up with ntl for just over a month. I've had no end of problems right through from the sales person to the people who installed the damned thing(took 2 days!) down to the package deals(no-one has a clue), the broadband itself and receiving bills every couple of weeks. I should be on a special deal for £15 for the first 3 months. In one month I've had statements sent to me totalling £173. Even the customer services don't understand it. I've now received a phone bill for £13 - every call on it is to customer services. Flipping cheek.

I'm refusing to pay up and cancelled my direct debit as soon as I realised what they were like. I've told them I'm not paying a penny and I'll be quite happy to see them in court. In fact I'd love the chance to show them up. Harassment, misleading information, incompetence .... etc etc

I just typed NTL and shit into my search engine because I was pissed off I had to pay £140 to some collection agency for something I never had !!

I had an NTL engineer in to disconnect the servive on 22nd April 2006 , the day I moved out of my last property.

The last Direct Debit was paid early May to cover this period.

NTL have tried to collect payments in June and July and sent many letters to my old address claiming I owe money ,

I have phoned NTL several times to complain , each time they have told me there will not be a problem and a credit will be raised .

Last night on my return from work I had a letter from the Cash Collection Agency forwarded to my new address demanding payment .

This made me so fucking angry , but I did not know what to do ?

I paid the money on line last night , then phoned NTL to try to get my money back somehow .

I have just given up after 2 hours on the phone speaking to fuckwits who dont care.

My account has been closed and I have a letter to prove it , but after discovering this website , it will not suprise me to get another letter soon .

NTL are absolute WANKERS .

Amazingly NTL has recently sent a bill of £42.66 to a property I haven't lived at for over 3 years (fortunatley I still have a friend who lives there as it was rented accomodation) which relates to an account I had with them for a different property when I did subscribe to NTL - eventhough this account was cancelled and paid in full way back in 2002. Now they want to charge me for the period of June to July 2006. If my friend hadn't still lived at that address, I would never have known about this demand and soon there would be debt collection agencies and county court judgments against my name as well as my credit ratings having a few points off. I have just spent nearly an HOUR - at my cost! on the phone and am now awaiting a 'further investigation' - will I hear back? I don't think so!

I get the feeling that for everyone else here on this site, you nightmares are going to continue for years to come!

Amazingly NTL has recently sent a bill of £42.66 to a property I haven't lived at for over 3 years (fortunatley I still have a friend who lives there as it was rented accomodation) which relates to an account I had with them for a different property when I did subscribe to NTL - eventhough this account was cancelled and paid in full way back in 2002. Now they want to charge me for the period of June to July 2006. If my friend hadn't still lived at that address, I would never have known about this demand and soon there would be debt collection agencies and county court judgments against my name as well as my credit ratings having a few points off. I have just spent nearly an HOUR - at my cost! on the phone and am now awaiting a 'further investigation' - will I hear back? I don't think so!

I get the feeling that for everyone else here on this site, you nightmares are going to continue for years to come!

Because Otelo allow them to be! Oooh, me ribs! It's not just me then. I won't bore you all with the details, but I have been wrangling with ntl since December 2005 about a whole raft of cock-ups (theirs) on my account. I have also been hassled on a weekly basis by the lovely Moorcroft Debt Recovery inepts. It gets better though. If you really want to know what a complete scam this all is, refer your case to the Ombudsman at Otelo. They will tell ntl what to do, and ntl will most obligingly completely ignore this, while lying most convincingly to Otelo. Otelo didn't seem very impressed when I pointed out that ntl clearly don't give a toss what Otelo says, and ignores their instructions. The next stage is Ofcom. Don't give up, peeps, and don't pay for what you haven't had. Annoy Otelo, Ofcom, your MP, and know you're not alone!

Never knowingly had an account with ntl..yet they threaten disconection unless I pay the outstanding amount due? When I explain this they tell me my landlord signed me up for the analogue tv service back in 02!!!! Assure me that the slate will be wiped clean & the account closed - I've since had two letters from the Moorcroft shower of sh*te threatening litigation..... Anyone know a good lawyer..LOL

As a migrant worker I signed up to ntl: cable broadband in UK as a trial for half price in first 3 months with a 30 day money back guarantee. The quality of broadband installation and online service was excellent. After 28 days I phoned to cancel as I wished to trial an ADSL provider but was told I had to give ntl: 30 days notice! When I objected I was offered another 30 days free service prior to the agreed disconnection date 20 July when I stopped using the service. Now today 26 August I received a threatening "pre-court" letter from debt collectors demanding 2 months full cost! I had considered returning to ntl: broadband after the ADSL trial but after reading above comments and my own experience I will now stick with ADSL. I use ntl: cable TV in Ireland and it is 100 times better than UK. See website pages: http://www.ntl.com/locales/ie/en/athome/customercare.html http://www.ntl.com/locales/ie/en/athome/cc_contact.html

My Open letter to Steve Stewart, Managing Director, NTL Customer Care

Dear Steve,

Thank you for your letter of September 2006 and in answer to your question, yes! As an NTL telephone and broadband customer, I did know that I was entitled to a special deal on digital TV. I'm not sure what tipped me off, it may have been the extensive advertising of the fact or the never ending stream of letters I've received from you. Either way, rest assured, the penny has dropped. I'm sorry, I should have written sooner, it's become quite clear to me that you've become quite fixated on my knowing this. Rest assured, I do.

Lets talk man to man Steve, we both know what this is about. When I moved into my new house eight months ago, I decided to go with you for the phone and broadband but not the digital TV. In hindsight, I can see that was insensitive of me. You felt cheap and used. You were looking for a long-term commitment and I was all "Wham, Bam, thank you Steve!". Please believe me, It's not you Steve, it's me. I'm really more of a reader, I'm just not as interested in watching re-runs of Lovejoy as you are. We want different things from life, you're just going to have to accept that.

Which brings me to the phone calls Steve. Every day for weeks and weeks, someone would ring my mobile during the morning and hang up every time I'd answer. As you know Steve, I work nights and this became very irritating. I was already losing sleep worrying about my decision to go without digital TV and this just made it a lot worse. The number the phone calls came from was 08000 272500. When I rang back all I got was a recorded Scottish lady saying I'd been contacted by a company called MGT, at least I think that's it (bless the Scots, their diction isn't brilliant is it Steve?). Ring the number right now Steve, you'll hear their message. There was no contact number, I couldn't find them on the internet and the message just said they'd rang on behalf of an unspecified client and, ominously, would ring again. I was at a lose end, who wanted to get hold of me that badly? My housemate Gary said it sounded like it was something called an "automatic dialler" that had my number but you know how private I am Steve. I don't think I'd have given my number out to something like that. They only people I gave it to was you(NTL), Gary and my mum. Initially we suspected Mum to behind the calls but her Scottish accent really isn't good enough to pull it off, although it's thankfully not as unfortunately racist as her attempt at Welsh.

Never the less, I thought I'd go home to Dublin and confront her about it. She denied all knowledge and sat in her room sulking while watching re-runs of Lovejoy. Then came the break-through! When MGT did their daily ring and hang-up while I was over there, I got not the 0800 dead end number but thanks to the magic of international phone exchanges, I got their real number(01592 587200). When I rang back, I got an actual human being! Albeit one who works in tele-sales. She tried to protect you but after a lot of toing and fro-ing, she dropped the bombshell. They'd been given my number by you!

I was hurt, I was confused. I know we've had our problems in the past Steve but I did tick the "do not contact me" box on the contract and I can't believe you'd give my details to someone else. Instead of dealing with our problems head on Steve you hired someone to stalk me for weeks and weeks. If you'd have just stalked me yourself at least that I might have understood but instead you went for the commercial equivalent of putting my number on a loo wall with the message "If you're looking for a good time ring…"

I rang NTL's customer service line. They tried to cover for you Steve rest assured, every one of those brave Customer service call center cannon fodderites was willing to dive on the emotional grenade of my outrage for you. They tried everything - 35 minutes of denying a company called MGT did sales calls for you, assurances nobody ever did sales calls for you, a game of pass the irate Paddy which lead to me speaking to about 30 different people. Eventually one of them cracked and admitted, yes it was you, yes I'd said not to contact me on my contract and very definitely not to give my details to a third party.

So, that's the real reason why I'm writing Steve. I rang over a week ago and I was assured my complaint was being dealt with and someone would get right back to me... but nothing. I think you're living in denial Steve. I'm taking your letter of this morning as a clumsy attempt to say you want things to go back to the way they were, that just can't happen.

I tried to talk to you directly on the phone about this Steve but your customer helpline is set up in such a way as to make talking to anyone of any kind of authority a complete impossibility. Indeed, as I sit here staring at my beloved NTL phone on my desk, I find it hard to believe that I was seriously told by a representative of NTL the phone company, who provide my phone services and who lead to me being phoned every day for weeks, that the only real way to complain was to write you a letter. Steve, I think you've got a royal mail spy in your midst.

In summary Steve, I eagerly await the day when my contract with you expires and I can transfer to someone who is a lot less clingy. I tried to suggest to your people that in light of your appalling actions you should release me from my contract now but I was told that was impossible without my paying a wapping big fine. Steve, Steve, Steve - did no less a man than the great Sting say - 'If you love someone set them free'. In other words, I think we should see other people.

yours sincerely,

Caimh McDonnell

P.S. Oh what the hell, maybe we can work something out. So Steve, please send me your personal mobile number and lets talk about this man-to-man.

What you’ve written so far is nothing compared to what I’ve gone through. Last year I told NTHell to disconnect the landline cause we were moving elsewhere, which as far as I can tell they did. However about 3 months went by before they stopped by to reconnect the service in my flat. However, what came as a shock was the fact that they kept sending bills to my new address now charging me for the time between they disconnected the service until they reconnected it (about 2 to 3 months). They were literally trying to steal money from me. And then I started to receive final reminder letters saying pay up or else. I bent over backwards trying to reach a real person through customer harras…er service. They never gave a solution and letters from them kept piling up in my rubbish bin.

On the other hand, by the time we were expecting someone from NTHell to show up for reconnection, some female executive called me up and offered me a deal in which I’d have to pay only £7.25 as a month charge, provided I made a payment of £25 upfront. The case is I wouldn’t have to pay a single £p during the first 3 months. I accepted, but as as soon as the line became ready for use, they started sending bils for £11.50 as a month charge. What they are doing is illegal right?. They’ve been doing this since we started this new contract. I desperately tried to get help and advice from somewhere but it was fruitless. Then they sent the “debt” to a debt recovery company, and after trying to contact those guys, they forced me into pay like £100 of which I owed about £50 according to my estimates. I have the whole paperwork to prove what I’m saying. However they got away with it. I’m sure these sharks do the same to other hard working people and nobody does a thing about it. As they have disconnected the line, they have the nerves to tell me I have to pay a further fee to have the line back, and the month charges are still running. So I have to pay to have the service back and furthermore I have to keep paying what they say I owe untill the end of the contract. Can somebody tell me is there anything I can do to expose these rats? I’m sharing this in the hope that somebody who reads this will have an idea that can help start stopping this swindlers, or organize a group and together expose these fraudsters, legally. they have been in breach of a contract and don’t care what I say.

NTL sent me a bill for £2 April 2005 out of the blue. When I queried it I was told it was an error and to ignore it; so I did.

Earlier this year I wanted to switch banks, credit card and have a small unsecured loan £3000 for a new kitchen. When I applied everything was declined. I was advised to get a copy of my credit file from Equifax. I got the file and NTL had reported this £2 as a default. It was actually £20 because they had stopped all bills being sent but not the charge being charged. £2 had been racking up "unpaid" even though I didnt owe it to the point where it became a "default". A default of £20!! thats a joke. Hardly 100s of pounds is it.

Had no letters or phone calls that I owed this money either. They removed the default but put it back a month later. To get it removed was a game and a half. Took 2 hours twice so 4 hours in total to get through to someone and get it sorted. Not only that but they had reported i'd paid late twice on an old "closed" account that was on my Equifax file when I had telephone and TV with them ages ago. I had in fact queried the bills as they were incorrect. Thank god I kept all historic bills to dig out as evidence. Was promised amended bills but none arrived. I didnt pay the incorrect bills (why should I) so they said I hadn't paid. I had a game getting this amended. Letters ignored and promised returned phone calls non existent. The default and late payment data has gone now and so have I from their service as I am moving house. Thankfully where I am moving to hasnt got NTL.

THE VERY MENTION OF NTL MAKES MY GUTS CHURN. ONE BIG HEADACHE

Have recently received ntl Debt Collectors letters. I cancelled my service in May 2006, but they did not take the last two direct debits. Have posted them a cheque, but have received no replies. My last letter informed them that I would be billing them for any further time wasted or letters and if necessary would recoup the amount through the Small Claims Court.No doubt they will ignore that too. My council did last year as well. They soon woke up when the court awarded me the amount I claimed and I got the local press involved. Court procedure simple give useless ntl hell.

Have recently received ntl Debt Collectors letters. I cancelled my service in May 2006, but they did not take the last two direct debits. Have posted them a cheque, but have received no replies. My last letter informed them that I would be billing them for any further time wasted or letters and if necessary would recoup the amount through the Small Claims Court.No doubt they will ignore that too. My council did last year as well. They soon woke up when the court awarded me the amount I claimed and I got the local press involved. Court procedure simple give useless ntl hell.

NTL is literally the worst company I have ever dealt with. I am truly apathetic and never write to complian but NTL has been so unbelievably diabolical in their customer service that I was jolted from my apathetic stupor to google NTL complaints and here I am. My husband and I moved into a new house on 9th September and we got TV, broadband and telephone with NTL. The telphone has worked for a total of three days and we have so far taken off four working days to wait for engineers who never arrive. I sat at home waiting calling up NTL to check on the engineer, told I would have to wait until the deadline passed usually 8- 12 or 1-5pm. It is utterly frustrating to wait all that time for someone who never arrives and to speak to operatots who cannot make contact with their engineers in this day modern communcations and gps. All my family are abraod and I have had to call them on my mobils, racking up big bills. I have about 20 calls to NTL customers services on my mobile. The cheek of it is that they told me I would have to be connected on my landline to complain by dialling 150. My landline has never worked so unable to complain. I have been passed from person to person in what I thought were different departments but turned out to be the same department. I am going to complain that NTL can charge you if an engineer shows up and you are not there yet if you wait for an engineer that does not show up there is not redress. Anyway, we switched to BT today because we have no annual leave left to take for NTL disappoint us with imaginary engineers and even though BT costs more we are hoping that we will at least have a phone where we can speak to freidns and family and they can contact us. I really hate NTL and I think they are ripe for a Watchdog special. What can we do to fight them? What is the compliants address? I have really atken heart from all of you.

I got this info from another site, don't know if it works as I am awaiting further developments. Once I write to them I will claim all costs plus £10 per letter I have written.[ Won a claim like this against my council in small claims court last year] I also am now with BT------"If you are using your mobile phone to ring NTL each time, keep a record of these, time, length etc, and how much you are paying per min, then when it is all sorted out send a letter to the complaints dept, telling them that you want this money refunded, as it was incurred by their staff not doing their job properly. The address is” NTL Complaints" Concord House Concord Business Park Shadowmoss Lane Wythenshawe M22 0BA

Have received a standard automatic generated email from

Support.Wythenshawe@cwcom.co.uk

Will be replying to that. I presume it is ntl complaints

Below info from SAYNOTO0870.COM

These numbers might also be useful, You can call the Sales number of 0800 052 0855 and choose option 2 - it passes you through to Customer Services. 0800 0522620. I believe that this is a new number for all their disgruntled customers to use. Customer Relations number of 0800 052 9403 for cancelling accounts / moving etc. ----------------------------------------------------------- Hope this helps anyone dealing with these ntl morons.

I won't go into a rave about these asswipes as it's all been said already. for FREE calls to customer services as an existing customer ring 150 from an ntl phone. I rung to enquire how to cancel account and was told to ring the "disconnection team" on 0800 052 9403. Have not rung it yet but suspect that this "team" will entice you not to cancell. surely there is a regulator such as Offcom to settle complaints?

Complaints about NTL can be made to Ofcom via the Ofcom website! Good idea to register a complaint as this will be recorded and can be referred to if problems with bailiffs, courts, credit agencies etc.

The latest victim of NTL?

My crime? - moving house....

All was 'fine' until we moved, called up several days in advance to arange, was delighted to hear that they could book an engineer to come out the day after our move and that we could retain the phone number...

That day came... no engineer turned up.

Called the next day.. 'office closed' despite the recorded message saying that it should be open at that time/day!

Waiting until the office was reopened (after the announced dates for the xmas closure) and spoke to a bewildered ntl-ite who did not know how to use his 'system' and had no idea what had happened with my account. took my mobile number and promised a call back.

Amazingly that call came! - however the woman/supervisor - SUE CORBETT said that my old number wouldnt work at the new address! Contradictting what the previous rep had said. She also said that the guy who had dealt with my original call had now left NTL! I said that I needed the engineer to come on Saturday as i could not take any further leave from work, she said she'd try but 'would not make promises she could not keep'. However I was then 'promised' a call back before 1pm the next day (today). Its 15.45 and I've had no call back. Been on hold for hours and am getting nowhere slowly!

I would never never recommmend NT(hel)L to my worst enemy!

The latest victim of NTL?

My crime? - moving house....

All was 'fine' until we moved, called up several days in advance to arange, was delighted to hear that they could book an engineer to come out the day after our move and that we could retain the phone number...

That day came... no engineer turned up.

Called the next day.. 'office closed' despite the recorded message saying that it should be open at that time/day!

Waiting until the office was reopened (after the announced dates for the xmas closure) and spoke to a bewildered ntl-ite who did not know how to use his 'system' and had no idea what had happened with my account. took my mobile number and promised a call back.

Amazingly that call came! - however the woman/supervisor - SUE CORBETT said that my old number wouldnt work at the new address! Contradictting what the previous rep had said. She also said that the guy who had dealt with my original call had now left NTL! I said that I needed the engineer to come on Saturday as i could not take any further leave from work, she said she'd try but 'would not make promises she could not keep'. However I was then 'promised' a call back before 1pm the next day (today). Its 15.45 and I've had no call back. Been on hold for hours and am getting nowhere slowly!

I would never never recommmend NT(hel)L to my worst enemy!

I last posted a message here in October 2006. My problems with ntl have now eventually been resolved. I passed all helpful info to a friend in Surrey who was also having problems leaving ntl. Despite sending a recorded delivery letter and proof of its receipt customer services failed to respond and computer generated threatening letters appeared. Today he received a final letter, including a £10 late payment penalty and information that the matter was now in the hands of a debt collection agency!!! He was really angry and phoned ntl where a very helpful person provided the following Private, Personal Mobile phone number.

07796 440728

Mr Steve Stewart, Managing Director Customer Care

He phoned the number and Mr Stewart answered. He was not amused to find his private number had been released and stated he was in a very important business meeting in Woking. My friend refused to be fobbed off and made him interrupt his meeting and record his complaint. He was assured that the matter would be resolved forthwith. I will update with result

It might be worth using this number soon before he changes it!

They're not alone, TeleWest are crap too! Here's the story in brief:

1) Applied to Telewest for broadband Sept 2005 - no problem they say. 2) Engineers came as promised, said the box in the road was silted up so they couldn't drag the cable through. 3) Nov 2005 new lot of engineers came, said next door's box (I live in a semi) was fine so the blockage wasn't serious and they would fix it in a week. 4) Dec 2005 nothing happened, so I rang them up. They'd cancelled my application without telling me! 5) Now my address is listed as not having cable (a lie) but next door (15 feet between boxes) has it.

I thought once NTL merged with TeleWest things would get better, but they don't answer letters and I still get all their bloody advertising. Apparently the box can only be unblocked by digging up the road a bit and that's too expensive. But they didn't bother to tell me that. I got it from the guy who laid the cable in the first place. I wouldn't do business with either of these companies if they offered their services free!

I last posted here on 04 January 2007. My friend in Surrey finally received written confirmation yesterday from ntl that his contract was cancelled and that he owed them nothing. This was 3 WEEKS after he contacted Mr Steve Stewart the Managing Director, Customer Care {Alleged} on his personal Mobile phone number. Perhaps Mr Stewart and ntl are Eagles fans as Hotel California states You can checkout anytime you like, but you can never leave! Suggested new ntl Logo

Vos can nunquam licentia

Okay where do I start!

NTL are crap because:

Lost broadband for 2 weeks. No one could tell us what was wrong. Probelme eventualy was found to be the server. Yet three engineers came out to us and didnt' nothing anything about server problems.

While the net was down, we then lost our phone for two days. Again no explanation, or compensation!

Tv Problems:

Mucked up the installation, gave us splitters all over the place thus weakening the signal therefore:

NO ONSCREEN TV GUIDE BOX KEPT FREEZING, NEEDING TO REBOOT UP TO 20 TIMES A DAY NO INTERACTIVE

Yet, when we cancelled the account after ten years or so, we were not even on their system and took us nearly a month to get teh dirty NTL out of our home!

And dont be fooled by the new Virgin Media. Still NTL but in a diffent guise!

ntl or virgin do fuck all about people offerring and thieving services. We've all met the small town shady gits who offer these knicked services - and I bet we all know someone who is stealing channels. I managed, after months of trying, to get thru to someone supposedly involved in tracking down and stopping this abuse which costs honest customers increased charges and gave them information (names and addresses) of people commiting this fraud, that was a year ago...what have they done about it - nowt.

Dump NTL/Virging or whatever they call themselves and go with sky.

YOU ARE MOST DEFINATELY NOT THE ONLY ONE!... i've had a similare experience with a few added extras! here goes....

on the 10th october last year the exchange at the end of the road got struck by lightning, the modem caught fire! and they still insisted i plugged it in to see if it was working correctly! secondly they couldnt repair it until the 5th of november but i could have a new installation in 2 working days anyway to add to the problems we cancelled the subscription and asked for a new installation... (by the recommendation of the advisor on the phone) anyway after they cancelled it they told us they wanted debit card numbers so they could take a £25 down payment for our new installation we then said fuck you basically and went to bt IT GETS BETTER so we cancelled all direct debits to them at the bank well from the 12th of december direct debits for broadband and phone bills have been coming out of the account.. they had set up a new account, with completely the wrong details WITHOUT our consent and they owe us about £180 WHICH they are refusing to pay (they set up a new account number and got the direct debit that way) the fraud squad are now investigating it oh and i found something out, when they installed it they laid all the cables etc but when we called them back because of a fault with the phone they laid new cables for the tv and broadband i found out on monday why.... the black cable they use outside when it burns gives off cyanide gas and they're not allowed to use it inside well guess what THE CABLE RUNNING ROUND THE LIVING ROOM WAS BLACK

so not only did they break numerous health and safety laws cost us £65 in phone calls and then set up a fraudulent account for us... they also nearly killed us! TWICE!

so can you see why id rather go Dial-up, watch terrestrial TV and use two tin cans and a piece of string than go back to ntl?

I advised NTL we were moving house and agreed that they would transfer the NTL service, including TV, braodband and telephone service, to the new house. On the day we moved 3 technicians turned up at the new house only to spend 45 minutes searching before reporting that there was no NTL cable and that NTL could not provide a service. It then took a month for BT to provide a service leaving us with no telephone or internet for a month. We are now recieving demands from Moorcroft debt recovery on behalf of Virgin Media for the provision of service at the old house: sent to our previous address. Although NTL cocked up the transfer and had to cancel the contract because they were unable to provide a service they still consider that we should give 30 days notice of termination and intend to continue to bill us at our old address until we give 30 days notice. We have told them where to stick their notice and bills - and Moorcroft where to stick their threats - so we will see what happens next.

For the fourth time in just 2 Months I have been cut off by your engineers, or a mysterious fault in your computer system. The first time I could receive no incoming calls, the second time you cut off our line, the third time the internet T.V and the telephone were cut off and today are phone line was cut off but the next available time slot for an engineer to come out is the 9th of May.

By the way the above was a paragraph of a recent complaint.

Fuck em!

I had the same issues as mentioned and cancelled my broadband with them last year. They took ages to ackknowledge it.

Ive just found out that my cable modem which they never collected is still working and Ive decided to use it for load balancing. Its nice to have a 4 meg connection for free!!

crap, crap.shite